Team Lead-Call Center

A candidate should have experience in team handling with a call center back ground.

• Handled a blended process (chats & calls) to engage with leads generated via website and marketing campaigns, driving daily revenue.

• Managed and resolved customer queries and complaints through e-mail, chat, and calls, ensuring quick resolution.

• Delivering and help in delivering personalized product consultations over the phone to match customer needs with suitable offerings.

• Prioritize customer satisfaction by providing high-quality support and tailored solutions.

• Achieve daily, weekly, and monthly sales targets through effective communication and closing techniques.