Operations Support

American Express is hiring for the role of Operations Support!

Responsibilities of the Candidate:

• Provide functional expertise and ongoing support to operations and cross-functional initiatives
• Handle maintenance-related requests with integrity & within specified timeframes
• Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos
• Deliver to the Colleagues, Customers and Shareholders metrics as per goals
• Highlight issues through feedback and recommend changes in workflows, procedures, and service levels, based on customer demands to meet their needs and ensure quality service is always given
• Ensure adherence to quality and compliance guidelines
• Support any new initiatives in the directorate
• Balance customer interests with the interests of American Express
• Communicate effectively, oral and written to identify and document necessary information

Requirements:

• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills
• Compliant with Company Policies and Procedures
• Good Presentation skills
• Excellent customer service skills are a must, including written and verbal communication skills.
• Basic MS Office
• Globestar, CLIC, GSP, GBM, Globestar and Griffin