Job Description -

Proven credentials in International Technical Support environment with reputed organization

Core Responsibilities:

• Managing Team of Technical Support Engineers
• Direct, administer and control day to day operations
• Ensure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experience
• Understand Business Objectives and Set Clear Team Goals
• Promote process improvement and strategic/tactical planning
• Conduct One on Ones, Team Building activities and Performance Reviews

Requirements:

• Proven Work Experience as a Team Leader/Front Line Manager for a Technical Team
• In-Depth Knowledge of Performance Metrics/NPS/CSAT