Response Manager (Online Reputation Management)

Responsibilities

- Deliver outstanding customer service through active engagement and issue resolution on social media.

- Monitor and moderate conversations across platforms to maintain a positive brand image.

- Coordinate with internal departments to resolve customer queries/escalations effectively.

- Contribute creative ideas to enhance social engagement and brand positioning.

- Manage brand voice for international audiences across different languages and platforms.

- Support community building, brand awareness, and organic positive sentiment.

Key Skills & Requirements

- Proficiency in English & Hindi (spoken and written).

- Strong writing skills, especially for micro-blogging and brand storytelling.

- Previous experience in client interaction or handling escalations is a plus.

- Knowledge and experience using various social media platforms.

Band: Executive (2 to 3 Years experince in ORM)

Location: Gurgaon, Haryana, India (Hybrid)

Job Type: Full-time

Shift: 24x7 Rotational (Rostered Week Off)

CTC - 4 to 5 LPA

Please note: This is a 24x7 rotational shift role with rostered week offs.

Interested candidates can share resume on ashish.verma3@oyorooms.com