Job Description for Customer Care

Position: Customer Care

Company: Gobeens

1- Call and WhatsApp Support

• Handle customer queries via calls and WhatsApp.
• Resolve issues related to payments, recharges, wallet, and other app-related concerns.

2- Customer Satisfaction:

• Communicate politely and professionally with customers.
• Ensure quick and effective resolution to enhance their experience.

3- Data Management:

• Maintain proper records of customer interactions and resolutions.
• Analyze feedback and provide reports to improve services.

4- Problem Solving:

• Resolve technical issues such as recharge failures or wallet discrepancies on priority.
• Coordinate with the internal team or management for escalated concerns.

5- Feedback Collection:

• Regularly gather customer feedback and suggest improvements based on their inputs.

Join the PayDeep team and help us provide top-notch support to our valued customers!