Contact Number: 8978556048

Responsibilities: 

• Greet and welcome patients and visitors in a professional and courteous manner, ensuring a positive and professional first impression 
• Provide accurate and helpful information about our services 
• Schedule appointments for patients; confirm appointments; and follow up on missed appointments.  
• Ensure patients are registered and their records are up-to-date in the system. 
• Queue / Waiting time Management - Manage the flow of patients, directing them to the appropriate departments or individuals 
• Answer and redirect telephone calls promptly and courteously, taking messages and handling inquiries efficiently 
• Handle inquiries, complaints, and requests from patients in a timely and professional manner 
• Assisting patients with filling out forms 
• Process patient check-ins and check-outs, ensuring accurate recordkeeping 
• Maintain a clean and organized front desk area 
• Maintain accurate patient records and confidentiality 
• Coordinate with other departments to ensure smooth patient flow 
• Offer refreshments to patients 
• Feedback collection & analysis 
• Maintain a positive and professional demeanour at all times 
• Any other responsibility entrusted by Manager / Management from time to time