Voice & Non-Voice Call Center Agent

Voice Job Description:

• Handle inbound calls for international customers and provide customer support
• Good customer handling skills
• Understand and resolve customer queries effectively via voice
• Deliver excellent service with clear and professional communication
• Ensure first-call resolution and customer satisfaction
• Should be comfortable working in rotational night shifts, (5 days a week, 2 rotational offs)
• Education: HSC/Inter, Undergraduates, Graduates, and Postgraduates
• Experience: Both Freshers and International Voice Experienced candidates can apply
• Excellent communication skills in English (verbal and written)
• Must not be pursuing regular education.
• Comfortable working for voice process and night shifts: 24/7 shifts with 2 rotational Off’s
• 2-way cab facility provided

Rounds of interviews for Voice:

• HR
• OPS1
• OPS2

Salary Details:

Freshers: 3.5 LPA

Experienced: Up to 4.5 LPA (Minimum 1Yr)

Designation : Associate

Chat Job Description:

·        Respond to customer inquiries via chat (non-voice)

·        Resolve issues with clear, concise, and grammatically sound written communication

·        Maintain high-quality service standards with timely responses

·        Ability to handle multiple chats simultaneously

·        Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs)

·        Education: Undergraduates, Graduates, and Postgraduates

·        Experience: Both Freshers and Chat Experienced candidates can apply

·        Excellent communication skills in English

·        Must not be pursuing regular education

·        2-way cab facility provided

Rounds of interviews for Chat:

• HR
• Essay or Topic writing round
• Chat Assessment
• OPS1
• OPS2

Salary Details:

Freshers: 2.4 LPA

Experienced: Up to 3.4 LPA (Minimum 1Yr)

Designation : Associate