Assistant Manager - Facilities Soft Services

Assistant Manager - Soft Services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Manager – Soft Services

Location: Hyderabad – Kokapet

Role Overview

JLL is hiring an Assistant Manager – Soft Services to manage and deliver high-quality soft FM services for a leading IT client at our GAR, Hyderabad site. This role requires strong operational expertise, stakeholder management, and the ability to maintain global workplace standards in a fast-paced corporate environment.

Key Responsibilities

Soft Services Operations

• Manage end-to-end delivery of housekeeping, waste management, pest control, pantry services, and landscaping.
• Ensure workplace readiness aligned with IT client expectations and global standards (clean desk, hygiene, and aesthetic upkeep).
• Monitor service levels through regular inspections, audits, and checklists.

Vendor Management

• Oversee vendor partners and ensure delivery as per contractual SLAs/KPIs.
• Drive performance reviews, compliance checks, and continuous improvement initiatives.
• Ensure optimum manpower deployment for 24/7 or shift-based IT operations.

Client & Stakeholder Management

• Act as a single point of contact (SPOC) for all soft services-related requirements.
• Collaborate with client stakeholders (Admin, HR, IT teams) to ensure seamless operations.
• Manage escalations effectively with quick turnaround times and high service orientation.

Workplace Experience

• Enhance employee experience through high standards of cleanliness, hygiene, and service delivery.
• Support employee engagement initiatives and workplace events in coordination with stakeholders.
• Implement best practices to create a safe, efficient, and employee-friendly environment.

Compliance & Governance

• Ensure adherence to health, safety, and environmental (HSE) standards.
• Maintain audit readiness (internal/external) with proper SOPs and documentation.
• Drive sustainability initiatives such as waste segregation, recycling, and green practices.

Reporting & Cost Management

• Track service metrics, prepare reports, and share insights with internal leadership and clients.
• Support budgeting, forecasting, and cost optimization without compromising service quality.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Facilities Management, or related discipline.
• 5–8 years of experience in facilities management, specifically in IT/ITES or corporate office environments.

Key Skills & Competencies

• Strong vendor and stakeholder management experience in IT setups
• Excellent communication and client-facing skills
• Ability to manage large teams and multi-shift operations
• Knowledge of global workplace standards and FM best practices
• Proficiency in MS Office and FM tools (CAFM systems preferred)

Why Join JLL

• Work with a global leader managing premium IT/GCC workplaces
• Strong career growth and learning opportunities within JLL

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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