Computer Support Specialist



Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Lead Consultant - IT Patch Specialist

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Lead Consultant - IT Patch Specialist
An IT Patch Specialist, also known as a Patch Management Specialist, is responsible for managing and maintaining the patching and updating of software and systems within an organization. Their role is critical in ensuring that IT environments are secure, up to date, and protected against vulnerabilities. Here is a typical job description for an IT Patch Specialist:

Ø Patch Management: Develop, implement, and manage a patch management strategy to keep software, operating systems, and hardware up to date with the latest security patches, updates, and hotfixes.
Ø Patch Deployment: Deploy patches and updates to servers, workstations, and network devices, ensuring minimal disruption to operations. Schedule and coordinate patch deployments during maintenance windows.
Ø Vulnerability Assessment: Identify vulnerabilities in software, operating systems, and applications by monitoring security bulletins and using vulnerability scanning tools.
Ø Risk Assessment: Evaluate the impact and criticality of identified vulnerabilities, prioritizing patch deployment based on risk and potential impact on the organization.
Ø Testing: Test patches and updates in a controlled environment to ensure they do not conflict with existing systems and applications.
Ø Documentation: Maintain detailed records of patching activities, including schedules, procedures, and patch history. Ensure compliance with documentation and audit requirements.
Ø Security Compliance: Ensure that the organization complies with industry standards, security policies, and regulations regarding patch management.
Ø Security Awareness: Raise awareness within the organization about the importance of keeping software and systems up to date to mitigate security risks.
Ø Incident Response: Contribute to the incident response plan by assisting in the recovery process and applying patches in response to security incidents.
Ø Vendor Management: Collaborate with software and hardware vendors to stay informed about patches, updates, and known vulnerabilities, and negotiate patching agreements.
Ø Automated Patching: Implement automated patching solutions to streamline the patch management process and improve efficiency.

Qualifications we seek in you!
Minimum Qualifications
· Bachelor’s degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required. But relevant certifications and experience can be valuable.

· Excellent Communication and interpersonal Skills

Preferred Qualifications/ Skills

Educational Background: A bachelor's degree in information technology, computer science, or a related field is preferred, but practical experience and certifications may be considered.

Technical Proficiency: Strong knowledge of patch management tools and technologies, including familiarity with systems and network infrastructure.

Vulnerability Assessment: Understanding of vulnerability assessment tools and methodologies.

Cybersecurity Knowledge: Knowledge of cybersecurity principles and best practices, particularly related to patch management and vulnerability remediation.

Documentation Skills: Proficiency in maintaining detailed records and reports of patch management activities.

Problem-Solving Skills: Strong problem-solving skills to diagnose and address patch-related issues.

Communication Skills: Effective communication and collaboration skills to work with various IT teams, vendors, and stakeholders.

Adaptability: The ability to adapt to changing technologies and evolving security threats.

IT Patch Specialists are essential in maintaining the security and stability of an organization's IT environment. Their role involves reducing the attack surface by ensuring that systems are protected against known vulnerabilities through regular patch management and data.
Must Have Patch Admin with experience using Ivanti

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location



IT & Information Security

Role / Category

IT Support

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

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