Roles and Responsibilities : * Research customer problems and deliver solutions * Deliver an experience to every customer, meeting Client service standards * Achieve and maintain required metrics and goals * Work pro-actively to ensure potential issues are escalated appropriately. * Work as part of the team to ensure the program floor is a positive and professional environment. * Provide support in projects and initiatives as and when required. Education : * Graduation Mandatory(Please check on the education documents) Desired Candidate Profile : * Fresher or max 1 year of work experience in email or chat support (preferred but not required) * Ability to use Computer Systems application usage (shortcuts, alternating windows, navigating tools) * Knowledge of browsers (IE8, Chrome) * Excellent Typing Skills * Fluent comprehension and composition skills while communicating and retaining shared thoughts * Good understanding of email/chat etiquette * Ability to maintain and manage active engagement during communications * Should be ready to work with rotational shifts – 24/7 * Currently WFH, should be ready to work from office depends on pandemic conditions (ONE WAY TRANSPORT)

More about this Customer Care Executive job

Sutherland Global Services Private Limited is aggressively hiring for the job profile of Customer Care Executive at Hyderabad in Hyderabad locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 13,500 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9.00 AM to 6.00PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Hyderabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 30-Sep-2021. For more details, download apna app and find jobs in Hyderabad. Through apna, you can find jobs in 74 cities across India. Join NOW!