Customer Care Executive
Oneteam DigitalFixed
₹22,000 - ₹30,000
Average Incentives*
₹3,000
Earning Potential
₹33,000
Fixed
₹22,000 - ₹30,000
Average Incentives
₹3,000
Earning Potential
₹33,000
You can earn more incentive if you perform well
Work from Office
Part Time
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
4 applicants
Benefits include: Overtime Pay, Flexible Working Hours
Job Description
About Us
We are a fast-growing Floral, gifting, and bakery brand operating from three locations, specializing in bouquets, cakes, and curated gifting experiences.
We are rated ⭐ Rated 4.9 with 200+ reviews across locations
We pride ourselves on our top-tier customer service reflecting in our Google reviews. We believe that every order is a celebration, and our customer service must reflect that same level of care.
The Role: We are seeking an experienced Customer Experience Manager to serve as the voice of our brand. You will take ownership of the end-to-end customer journey from the very first inquiry to the final delivery, ensuring every interaction meets our 5-star standards. This is a remote opportunity
What We’re Looking For
- Ownership mindset to take responsibility in delivering an end-to-end customer experience.
- Strong communication (English, Hindi, and Telugu are required).
- Ability to handle pressure and operational uncertainty.
- Organized and quick problem solver.
- Experience in customer handling/food/gifting/operations is a plus.
Key Responsibilities
- End-to-End CX: Act as the primary point of contact for all customer queries via inbound calls, WhatsApp messages, and online platforms.
- Order Coordination: Seamlessly bridge the gap between the customer, our kitchen/shop staff, and delivery partners to ensure flawless execution and on-time deliveries.
- Platform Management: Handle customer interactions and feedback across platforms such as Swiggy, Zomato, and Google Business to maintain our exceptional ratings.
- Problem Resolution: Proactively resolve any delivery hiccups, order modifications, or customer concerns with empathy and speed.
- Process Improvement: Identify common customer pain points and suggest operational improvements to elevate the overall buying experience.
What Success Looks Like
- Orders delivered smoothly without escalation
- Repeat customers and positive feedback
- High customer ratings maintained/improved
- Minimal complaints and fast resolution
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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