Customer Service Associate - Tamil
Essencea Infoserv Pvt Ltd
Customer Service Associate - Tamil
Essencea Infoserv Pvt Ltd
Raidurgam, Hyderabad
₹18,000 - ₹27,000 monthly
Fixed
₹18000 - ₹27000
Earning Potential
₹27,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
67 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, ESI (ESIC)
Job Description
Job Title: Client Service Associate
Department: Client Success
Company: Essencea Infoserv Pvt Ltd
As a Client Service Associate, you will be responsible for managing client relationships, ensuring timely renewals, and driving customer retention. You will act as the main point of contact for clients—providing support, resolving issues, and proactively engaging with them to renew subscriptions and identify opportunities for upselling.
Key Responsibilities
Handle client interactions through calls
Drive renewals and subscription extensions, ensuring minimal churn.
Proactively follow up with clients whose subscriptions are due for renewal.
Build strong client relationships to increase satisfaction and loyalty.
Collaborate with internal teams (Sales, Product, Support) to resolve client concerns quickly.
Provide clients with updates about new features and services.
Share client insights and feedback with the management team.
Required Skills & Qualifications
0–3 years of experience in client servicing, account management, or sales.
Strong communication, persuasion, and negotiation skills.
Customer-focused mindset with problem-solving abilities.
Job role
Work location
Sandhya Techno-1, X Road, Radhe Nagar, Khajaguda, Rai Durg, Telangana, India
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Domestic BPO, International BPO, Voice Process
English level
Basic English
Regional language
Fluent in speaking Tamil, Malayalam
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Essencea Infoserv Pvt Ltd
Address
Sandhya Techno-1, X Road, Radhe Nagar, Khajaguda, Rai Durg, Telangana, India
Job posted by Essencea Infoserv Pvt Ltd
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