Conducting tours for potential members

Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions

Membership Renewal & Retention

Follow up on expired/lapsed memberships, engage members for renewals

Member Engagement & Satisfaction

Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary

Compliance & Documentation

Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage

Facility & Equipment Maintenance

Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution

Smooth Daily Operations

Ensure the gym is operational on time, manage check-ins, and assist with customer concerns

Handling Issues & Conflict Resolution

Address complaints/escalations related to membership, facility, and equipment

Safety & Compliance

Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training