Must have skills: 1. Knowledge on Office 365 2. Knowledge on Citrix 3. Knowledge on Active directory POSITION GENERAL DUTIES AND TASKS : Responsibilities: Technical • Desktop Client Services including but not limited to – Windows support, desktop hardware and software break/fix and installs. • Desktop Application Services including but not limited to – electronic software distribution, patch management, image management, application packaging, mobile device and application management, virtualization. • Scanner, Printer and Manage Print knowledge • Security including but not limited to – antivirus, antimalware, antispyware, encryption, single sign on. • Complete Laptop, Desktop builds and setup prior to deployment to the user • Provide remote support for deployment of new equipment or resolution of faulty equipment • Assist all IT departments in project work as and when required • Provide a reliable and knowledgeable source of information on IT hardware, software and working practice. • Keep abreast of new developments in software and hardware Administrative • Excellent written and verbal communication skills in English. • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that agreed SLA’s and KPI’s for the service are maintained. • Liaise with onsite and offshore Organization colleagues, CLIENT teams, and 3rd parties in ensuring quality service is delivered to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. • Develop sound knowledge of all IT processes. • Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. • On an on-going basis, identify activities that can be performed by first line support – document and hand-over detailed instructions to the Organization Service Desk. • Conduct health checks and reporting. • Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other Organization colleagues. • Maintain and update the knowledge base and other tools on a regular basis – detailing known issues & their work-around detailing common/recurring issues & resolution steps • Strictly adhere to Organization and Client policies, processes and guidelines – including timesheet submission, leave communication/logging, the Security Management Plan etc. • Maintenance of records and documentation. Essential Criteria: • Proven experience of supporting windows operating systems within an Windows Domain environment • Comprehensive experience of desktop support. • Proactively liaising with users in non-technical manner. • Managing difficult users. • VPN technologies and remote working requirements. Desirable Criteria: • Exposure and understanding of SCCM, MDT and Intune • Knowledge on management of Virtual Desktops (Citrix preferred) • macOS knowledge • Knowledge of AntiVirus / Malware tools such as Mcafee/CloudStrike • Microsoft MCDST / MCITP • ITIL v3 Foundation is desirable Experience: Experience within a similar customer focused role. Attributes • Demonstrate practical knowledge and problem-solving strategies • Contribute to the continual improvement plan of the department • Focus on professionalism, be ‘the best’. • Focus on communication. • Be an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use, exploitation and development of IT.

More about this End User Support Coordinator job

Javin It Services is aggressively hiring for the job profile of End User Support Coordinator at Hyderabad in Madhapur locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 30,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Hyderabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 10-Dec-2022. For more details, download apna app and find Full Time jobs in Hyderabad. Through apna, you can find jobs in 74 cities across India. Join NOW!