Receptionist / Front Office Executive

Job Summary

The Receptionist and Telemarketer is responsible for managing the front desk, welcoming visitors, and handling incoming phone calls, while simultaneously running outbound telemarketing campaigns to drive business growth. This role requires exceptional multitasking abilities, a polished professional demeanor, and a strong, persuasive telephone presence.

Core Responsibilities

1. Front Desk & Reception Management (Inbound)

 Visitor Relations: Greet clients, guests, and vendors warmly upon arrival, determine the nature of their visit, and direct them to the appropriate person or room.

 Call Routing: Answer incoming phone calls professionally, answer general inquiries, take detailed messages, and route calls efficiently.

 Front-of-House Maintenance: Maintain a clean, organized, and welcoming reception area, lobby, and meeting rooms.

 Administrative Support: Manage incoming and outgoing mail/couriers, track office supplies, and assist with basic scanning, filing, or data entry.

2. Telemarketing & Inside Sales (Outbound)

 Outbound Campaigns: Conduct high-volume outbound calls to prospective clients using provided databases, warm leads, or past customer lists.

 Pitching Services/Products: Deliver clear, engaging scripts that explain company offerings, promotions, or event details.

 Appointment Setting: Qualify lead interest and successfully schedule sales meetings, consultations, or product demonstrations for the executive team.

 Lead Nurturing: Follow up with cold or stale leads to re-engage interest and update their profile details.

3. Database & CRM Management

 Data Logging: Immediately log the outcomes of all outbound calls, customer preferences, and interaction notes into the company CRM (Customer Relationship Management) system.

 Pipeline Coordination: Promptly pass hot leads or confirmed appointments to the sales or specialist team with accurate context.

Required Skills & Qualifications

Education & Experience

 Education: High school diploma required; Associate or Bachelor’s degree in Communications, Marketing, or Business Administration is a plus.

 Experience: 1–3 years of combined experience in receptionist, front-desk administrative, telemarketing, or customer service roles.

Key Competencies

 Dynamic Multitasking: The ability to seamlessly pivot between welcoming a walk-in client and hitting outbound call targets without losing focus or composure.

 Flawless Communication: Exceptional verbal and written communication skills. Must have a warm, polite face-to-face presentation and an energetic, confident phone voice.

 Resilience & Persuasion: A positive attitude with the ability to handle objections, rejections, or cold responses constructively during telemarketing hours.

Key Performance Indicators (KPIs)

 Outbound Activity Targets: Meeting daily or weekly quotas for outbound dials and total talk time.

 Lead-to-Appointment Conversion: Number of outbound calls successfully turned into scheduled, valid business appointments.

 Show-Up Rate: Percentage of booked appointments that actually attend their scheduled meetings.

 Front Desk Efficiency: Accuracy in message-taking, call routing, and maintaining a smooth flow of office visitors.