We are looking for a Customer Service Trainer to educate our support, sales, and customer service teams by conducting seminars and interactive courses. Customer Service Trainer’s responsibilities include facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs. Responsibilities Develop digital and print educational material (e.g. videos and manuals) Organize classroom-style seminars about product features and sales techniques Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management) Identify individual and team skills gaps Schedule regular training sessions (e.g. Weekly or Monthly) Ensure new hires take on basic sales training courses, including communication and troubleshooting skills Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) Coordinate mentorship programs for new customer service representatives Assess the impact of each educational course on staff performance and client satisfaction Maintain updated records of training curricula and material Requirements: Exp: 2 yrs to 6 yrs Work experience as a Customer Service Trainer or similar role Experience in sales or customer service positions is a plus Familiarity with interactive learning activities Excellent communication and presentation skills BSc degree in Education, Human Resources or relevant field Additional certification in training is a plus.

More about this Soft Skills Trainer job

Astras Infinite is aggressively hiring for the job profile of Soft Skills Trainer at Hyderabad in Hyderabad locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 35,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10 AM - 6 PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Hyderabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 07-Oct-2021. For more details, download apna app and find jobs in Hyderabad. Through apna, you can find jobs in 74 cities across India. Join NOW!