System Administrator

For a System Administrator role supporting all Suchirindia offices and units, the job profile can be broader than a typical IT administrator role and may include IT infrastructure, CCTV surveillance systems, networking, and electronic office equipment management.

System Administrator – Job Profile

Position Summary

Responsible for the installation, maintenance, monitoring, and troubleshooting of all IT systems, network infrastructure, CCTV surveillance systems, and electronic equipment across corporate offices, project sites, sales offices, guest houses, and other operational units.

Key Responsibilities

1. System Administration

• Install, configure, and maintain Windows and Linux systems.
• Manage desktops, laptops, servers, and workstations.
• Create and manage user accounts, permissions, and security policies.
• Perform operating system updates, patches, and antivirus management.
• Monitor system performance and ensure uptime.
• Manage data backups and disaster recovery procedures.

2. Network Administration

• Configure and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Manage routers, switches, firewalls, and access points.
• Monitor network performance and troubleshoot connectivity issues.
• Coordinate with ISPs for leased lines, broadband, and network-related services.
• Maintain network documentation and IP address management.

3. CCTV & Surveillance Systems

• Install, configure, and maintain IP and analog CCTV cameras.
• Manage DVRs, NVRs, storage devices, and surveillance software.
• Monitor camera health, recording status, and video retention policies.
• Troubleshoot camera, cabling, and recording issues.
• Coordinate with security teams for surveillance requirements.
• Maintain remote monitoring access for authorized personnel.

4. Electronic Appliances & Office Equipment

• Support biometric attendance systems and access control systems.
• Maintain video conferencing equipment and meeting room systems.
• Manage printers, scanners, photocopiers, and multifunction devices.
• Support smart TVs, display panels, projectors, and digital signage.
• Coordinate maintenance of UPS systems and IT-related power backup equipment.
• Track warranty and AMC (Annual Maintenance Contract) status.

5. Security & Compliance

• Implement endpoint security and access control policies.
• Monitor system logs and security alerts.
• Ensure data protection and compliance with company policies.
• Conduct periodic security audits and vulnerability assessments.
• Maintain inventory records of IT assets.

6. Vendor & Asset Management

• Coordinate with hardware, networking, CCTV, and software vendors.
• Maintain IT asset inventory and stock records.
• Manage procurement recommendations for IT and surveillance equipment.
• Track service contracts, warranties, and licenses.

7. Help Desk & User Support

• Provide technical support to employees.
• Resolve hardware, software, email, and connectivity issues.
• Support remote users and branch offices.
• Conduct user training on IT systems and security awareness.

Skills Required

• Windows Server Administration
• Active Directory and Group Policy
• Microsoft 365 / Exchange Administration
• Networking (TCP/IP, DNS, DHCP, VLAN, VPN)
• Firewall and Network Security
• CCTV Systems (IP Cameras, DVR/NVR)
• Biometric and Access Control Systems
• Hardware Troubleshooting
• Backup and Recovery Solutions
• Remote Support Tools

Preferred Certifications

• CCNA
• MCSA (legacy but still recognized)
• CompTIA Network+
• CompTIA Security+
• Vendor certifications for CCTV and surveillance platforms

Reporting & Coverage

• Reports to IT Manager / Head of IT.
• Supports all Suchirindia corporate offices, project locations, sales offices, and operational units.
• May require travel between locations for installation, maintenance, audits, and troubleshooting.

Key Performance Indicators (KPIs)

• System uptime and availability.
• Network uptime and internet reliability.
• CCTV operational status and recording availability.
• Incident resolution time.
• User satisfaction levels.
• IT asset accuracy and compliance.
• Security incident reduction.

This profile combines System Administration, Network Administration, CCTV Management, Access Control Systems, and Electronic Equipment Support.