Technical Support Associate
Incra Soft Private Limited
Technical Support Associate
Incra Soft Private Limited
Abids, Hyderabad
₹10,000 - ₹20,000 monthly
Fixed
₹10000 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job Highlights
53 applicants
Job Description
As Tech Support Associate, you are responsible for effectively handling difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers. Responsibilities: Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to INCRASOFT Internal End Users and External Commercial Account End Users. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers. Providing remote Infrastructure support delivery and performing problem cause analysis. Collaborating with fellow support colleagues and other internal organizations to provide superior customer service. Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution. Providing direct technical assistance to customers via phone, email, and chat. Required Technical and Professional Expertise Minimum of up to 2 years of experience in the IT Industry. Proficient to ensure customer issues are resolved in the most timely and effective manner possible. Demonstrable ability to handle various tasks or projects with changing priorities. Experience to utilize available time efficiently to achieve effective and efficient results. Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues. Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns. Ability to identify basic hardware parts and be aware of basic hardware concepts Experience in user-level familiarity with at least one e-mail client - Outlook, Notes, etc. Questioning skills /probing skills, as relevant to the issue and level of the caller. Find an opportunity and implement process improvements. Ability to empathize and work with customers in real-time to resolve issues.
More about this Technical Support Associate job
Incra Soft Private Limited is aggressively hiring for the job profile of Technical Support Associate at Hyderabad in Abids locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 10,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:00 AM to 06:00 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Hyderabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 26-May-2022. For more details, download apna app and find Full Time jobs in Hyderabad. Through apna, you can find jobs in 74 cities across India. Join NOW!
Job Requirements
Experience
Freshers can apply
Education
Graduate
English Level
Good (Intermediate / Advanced) English
Job Role
Department
IT & Information Security
Employment Type
Full Time
Role / Category
IT Support
Shift
Day Shift
Interview & address details
Work Location
108, 3rd Floor, JN Complex, above KFC, Abids, Hyderabad, Telangana 500001 Abids, Hyderabad
Interview mode
Online/Telephonic
Job posted by Incra Soft Private Limited
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