Telesales Executive

Job Title: Tele-Sales Executive- Annual Maintenance Contracts (AMC) and Upgrades

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving

Location: Bangalore

About Schindler: Since 1874 Schindler has been a City maker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success. Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply Elevators, Escalators, and mobility technology for all market segments: residential apartment blocks, busi-ness and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.

Position Summary: The Telesales Executive will play a vital role in driving revenue by managing andsel-ling Schindler's Annual Maintenance (AMC) Contracts through outbound calls and customer engagement. The role involves ensuring the successful execution of sales strategies, CRM updates, lead generation, and follow-up activities. Flexibility in working hours, including weekends, may be required to meet customer needs and achieve sales targets.

Responsibilities:

1.

Driving Sales

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Responsible for driving AMC sales to existing customer ensuring customer retention.

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Implementing initiatives to drive sales performance and meet/exceed sales targets.

2.

Customer Relationship Management:

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Nurture and strengthen relationships with existing customers to maximize retention and identify upselling opportunities.

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Address customer inquiries, concerns, and feedback promptly and professionally.

3.

Up-selling and Cross-selling:

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Promote and sell contract upgrades and modernization kits to existing customers, ensuring alignment with their evolving needs.

4.

Post-Order Activities:

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Collaborate with internal teams to ensure smooth post-order activities, including order pro-cessing, contract fulfilment, and customer satisfaction.

5.

Performance and Reporting:

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Drive assigned key performance indicators (KPIs) on weekly, Monthly & quarterly Basis

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Prepare and submit regular performance reports to evaluate own performance and identify opportunities for continuous improvement.

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Qualifications:

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Bachelor’s degree in business, Sales, Marketing, or a related field.

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Proven experience in inside sales, preferably in the selling AMC’s and upgrades domain.

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Excellent communication and interpersonal skills.

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Strong analytical and problem-solving abilities.

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Ability to thrive in a dynamic and fast-paced environment.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associ-ated with it.