Customer Relationship Executive

Staar Vision Financial Services

Bengali Square, Indore

₹15,000 - ₹25,000 monthly

Fixed

15000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

200+ applicants

Benefits include: Weekly Payout, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Health Insurance

Job Description

Client Relations Manager Job Description

The client relations manager is responsible for building and maintaining strong client relationships and driving customer retention. They act as the main point of contact, addressing client needs and managing expectations. This role is crucial for the success and growth of our business by fostering long-term client partnerships.

Client Relations Manager Responsibilities

  1. Establish and maintain positive relationships with clients by understanding their goals, needs, and challenges. Regularly communicate with clients to provide updates, address concerns, and gather feedback.
  2. Ensure client satisfaction by proactively addressing any issues or concerns that may arise. Act as a liaison between clients and internal teams, ensuring that client requirements are met and expectations are exceeded.
  3. Implement and manage client account plans, including setting objectives, identifying growth opportunities, and developing strategies to maximize client success. Monitor client performance and provide regular reports on key metrics.
  4. Identify opportunities to upsell and cross-sell additional products or services to existing clients. Collaborate with the sales team to develop strategies for expanding client accounts and increasing revenue.
  5. Develop and implement retention strategies to ensure long-term client partnerships. Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
  6. Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
  7. Stay updated on industry trends, market changes, and competitor activities. Use this information to identify opportunities for improvement and provide recommendations to clients.
  8. Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.

Job role

Work location

Sri Mangal Nagar, Indore, Madhya Pradesh 452016, India Bengali Square, Indore

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Success, BD / Pre Sales, Banking Operations, Customer Support - Operations, Sales Support & Operations

Skills

Customer service, Good Communication Skills, Lead Generation, Cold Calling, Upselling, Inside sales, Sales operations

English level

Basic English

Age limit

18 - 35 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

STAAR VISION FINANCIAL SERVICES PVT LTD, near Lav Kush School, beside SRL Leb, Sri Mangal Nagar, Indore, Madhya Pradesh, India

About company

Name

Staar Vision Financial Services

Address

Sri Mangal Nagar, Indore, Madhya Pradesh 452016, India Bengali Square, Indore

Job posted by Staar Vision Financial Services

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