Skill Set -Handling Team •Handling the project activities involving working out various requirements & monitoring overall project operations for ensuring its timely completion   •Client communication management • Ensure that client issues are dealt with in a timely manner, escalations of any delays in client deliverable. •Constantly looking for ways to improve processes. •Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge .-Training Management,  Change MAnagement and Transition  - Capacity planning •Ensure that members of the operations team adhere to company rules and work ethics •Managing team performance and progress.   Operations Management  ·Managing Transaction Base Pricing client operations and FTE Base client operation  · Ensuring effective resolution of escalations from the process, aimed at ensuring strong customer relationships. ·Initiating implementation of resource deployments (team size, span, shift utilization, skill sets) and ongoing monitoring for specific process to ensure budget and pricing assumptions compliances. ·Preparing the service quality plan including the quality control, assurance and improvements at the process level in order to create a comprehensive quality program for the specific process. · Managing critical staffing and planning for the processes ·Resource retention and employee relationship management. ·Working on different aspects of Crisis Management for business operations. Workforce efficiency improvement and performance improvement & management. Project Management Administrator ·        Handling team  ·Evaluating performance of team to align targets as defined in SLA’s through daily tracking and monitoring ·Defining current process and working with stakeholders to analyze operational performance. · Analyzing Gaps in existing processes and recommend solutions benchmarking “Best Practices” (Service Streamlining) ·Prioritizing customer issues, escalations and follow up till resolution with planning and timely communication ·  Managing client communication through conference calls and dashboards to understand requirements and explain end to end process. · Group Discussions, Succession planning with  senior leadership for process and team members.

More about this Account Assistant job

Mindspace Outsourcing Services Pvt. Ltd is aggressively hiring for the job profile of Account Assistant at Jaipur in Transport Nagar locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Post Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have No English Required skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10:00 AM - 6:00 PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Jaipur at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 04-Dec-2021. For more details, download apna app and find Full Time jobs in Jaipur. Through apna, you can find jobs in 74 cities across India. Join NOW!