Content Manager

We seek a talented and creative content manager to join our team at DTA Business Solutions.

Location:  Jaipur

About the Role:

We are seeking detail-oriented, creative, and customer-focused Review & Social Content Specialists to join our growing team responsible for managing online reviews and social media content for clients across the US, Australia, and UK.

In the initial phase, your primary responsibility will be to respond to customer reviews professionally and in alignment with each client’s brand voice and industry standards. Over time, your role will expand to include creating engaging social media posts to enhance our clients’ online presence.

Key Responsibilities:

Review Response Management

• Write timely, thoughtful, and professional responses to customer reviews across Google, Facebook, and other platforms.
• Tailor responses to reflect each client’s tone and industry best practices (e.g., healthcare, hospitality, retail, etc.).
• Handle sensitive or escalated feedback with empathy and professionalism.
• Ensure accuracy, spelling, grammar, and brand compliance in every response.
• Maintain daily productivity and quality targets.

Social Media Content Creation (Phase 2 of role expansion)

• Draft short-form content (posts, captions, taglines) for social media platforms.
• Align posts with client goals, seasonal themes, and platform best practices.
• Collaborate with design and QA teams to finalize and schedule content.

Quality & Collaboration

• Follow team SOPs and brand guidelines closely.
• Participate in regular feedback, calibration, and training sessions.
• Work collaboratively with peers and team leads to ensure consistent quality across all markets.
• Maintain responsiveness and communication across assigned time zones.

Qualifications & Skills:

• Excellent written English and strong attention to detail.
• Prior experience in customer communication, content writing, or social media (preferred but not required).
• Strong understanding of tone, empathy, and professionalism in written communication.
• Ability to manage multiple accounts, tasks, and deadlines efficiently.
• Comfortable working with digital tools and CRM or reputation management platforms.
• Flexible to work shifts aligned with US, AU, or UK business hours as assigned.

What Success Looks Like:

• 100% SLA compliance for response turnaround times.
• Review responses that consistently reflect the client’s brand tone and empathy.
• Positive client feedback on quality and consistency.
• Readiness to support social media content creation with creativity and precision.

Growth Path:

• Opportunity to grow into Senior Specialist, Quality Analyst, or Team Lead roles.
• Exposure to reputation management, AI-assisted content tools, and client communication best practices.