Customer Care Executive

Supteam Portup

Durgapura, Jaipur

₹27,000 - ₹47,000 monthly*

Fixed

27000 - ₹27000

Average Incentives*

20,000

Earning Potential

47,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

157 applicants

Job Description

PIN-UP Global in currently looking for an VIP Manager with knowledge of

English language.



Candidate should be influent in English language.


Requirements:


- Proven executive experience in chat sales and support


- Minimum of 2 years in customer service roles


- Proficiency in CRM platforms (desirable)


- Technical or higher education


- Familiarity with the gaming industry (desirable)


- Ability to work 24/7


- On-site work required


- Quality bonuses based on performance (scalable)


- Flexible schedule


It is a work from the office from Durgapura, Jaipur location.



English good knowledge is a must.


Responsibilities:



- Customer Excellence: Provide exceptional service to VIP players via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance.


- Personalization: Understand individual VIP customer needs and preferences. Monitor gaming activity, preferences, and bet history to deliver personalized service.


- Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding.


- Promotions: Inform VIP players about special offers, bonuses, and promotions. Tailor individual offers for top customers.


- Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, new games, etc. Relay feedback to relevant departments for action.


- Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery.



What we offer:


Constant support and assistance at all stages of work;

Trainings;

Opportunity for career and professional growth;

Paid annual leave (24 days) and sick leave.

4/2 days working

9 hours login

Lucrative Incentives


Job Types: Full-time, Regular / Permanent, Fresher


Salary: 27000 per month + incentives



Benefits:


Paid time off

Schedule:


Rotational shift

Supplemental pay types:


Performance bonus

Job role

Work location

Class of Pearl, K 48-49, SL Marg, Income Tax Colony, Durgapura, Jaipur, Rajasthan 302018 Durgapura, Jaipur

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

12th Pass

Past role/category experience

Customer Support - Service Delivery, Customer Success, Customer Support - Operations, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Supteam Portup

Address

Class of Pearl, K 48-49, SL Marg, Income Tax Colony, Durgapura, Jaipur, Rajasthan 302018 Durgapura, Jaipur

Job posted by Supteam Portup

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