Customer Care Executive

Supteam Portup

Durgapura, Jaipur

₹27,000 - ₹47,000 monthly*


27000 - ₹27000

Average Incentives*


Earning Potential


You can earn more incentive if you perform well

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

157 applicants

Job Description

PIN-UP Global in currently looking for an VIP Manager with knowledge of

English language.

Candidate should be influent in English language.


- Proven executive experience in chat sales and support

- Minimum of 2 years in customer service roles

- Proficiency in CRM platforms (desirable)

- Technical or higher education

- Familiarity with the gaming industry (desirable)

- Ability to work 24/7

- On-site work required

- Quality bonuses based on performance (scalable)

- Flexible schedule

It is a work from the office from Durgapura, Jaipur location.

English good knowledge is a must.


- Customer Excellence: Provide exceptional service to VIP players via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance.

- Personalization: Understand individual VIP customer needs and preferences. Monitor gaming activity, preferences, and bet history to deliver personalized service.

- Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding.

- Promotions: Inform VIP players about special offers, bonuses, and promotions. Tailor individual offers for top customers.

- Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, new games, etc. Relay feedback to relevant departments for action.

- Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery.

What we offer:

Constant support and assistance at all stages of work;


Opportunity for career and professional growth;

Paid annual leave (24 days) and sick leave.

4/2 days working

9 hours login

Lucrative Incentives

Job Types: Full-time, Regular / Permanent, Fresher

Salary: 27000 per month + incentives


Paid time off


Rotational shift

Supplemental pay types:

Performance bonus

Job role

Work location

Class of Pearl, K 48-49, SL Marg, Income Tax Colony, Durgapura, Jaipur, Rajasthan 302018 Durgapura, Jaipur


Customer Support

Role / Category

Customer Success

Employment type

Full Time


Day Shift

Job requirements


Min. 2 years


12th Pass

Past role/category experience

Customer Support - Service Delivery, Customer Success, Customer Support - Operations, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice

English level

Good (Intermediate / Advanced) English


Any gender

Interview details

Interview mode


About company


Supteam Portup


Class of Pearl, K 48-49, SL Marg, Income Tax Colony, Durgapura, Jaipur, Rajasthan 302018 Durgapura, Jaipur

Job posted by Supteam Portup

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