Customer Support Executive

Job OverviewThe Customer Support Executive serves as the primary point of contact for customers, ensuring a seamless post-purchase experience. This role involves managing inquiries across multiple channels, coordinating returns and exchanges, and maintaining brand reputation by delivering prompt, personalized, and solution-oriented support.

• Key ResponsibilitiesRespond to customer queries via email, phone, chat, and social media in a professional and timely manner.
• Manage the entire process of returns, exchanges, and refunds, ensuring accuracy and efficiency.
• Collaborate with warehouse and logistics teams to track shipments, reverse pickups, and product quality issues.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Identify recurring issues and facilitate feedback loops with product, design, and fulfillment teams.
• Uphold brand standards in tone, empathy, and service quality across all customer interactions.
• Contribute to the creation of help articles, FAQs, and support templates to improve operational efficiency.

Nice-to-Have

• Interest or background in menswear or fashion styling.
• Experience handling customer escalations and process optimization.
• Multilingual communication ability.

Work Environment

• Office-based or hybrid setup, depending on company policy.
• May require weekend or holiday availability during sales or high-demand periods.