As a Customer Support Representative, your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries. Responsibility: • Respond to customer queries in a timely and accurate way, via phone, email or chat • Verification of customer's orders with its purchased product and address with pin code • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales, and Marketing teams • Assist in training junior Customer Support Representatives Skills: • Customer Service Experience is an added advantage. • Exceptional communication skills - English & Hindi a must, any extra language is a bonus • Result Driven, Quick learner. • Comfortable with technology • Sound knowledge of MS Office and advanced excel is an added advantage • Troubleshooting customers' issues and providing a timely resolution. • Excellent interpersonal skills.

More about this Customer Support Executive job

Saadaa Sustainable Designs And Technologies is aggressively hiring for the job profile of Customer Support Executive at Jaipur in C-Scheme locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Jaipur at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 08-Jun-2022. For more details, download apna app and find Full Time jobs in Jaipur. Through apna, you can find jobs in 74 cities across India. Join NOW!