Telecaller

Key Responsibilities:

• Greet and assist walk-in customers at the showroom
• Understand customer requirements and guide them regarding sarees, suits, and products
• Handle customer queries and resolve issues promptly
• Maintain strong customer relationships for repeat sales
• Ensure customer satisfaction and a smooth buying experience
• Coordinate with sales team and production team for order updates
• Maintain sales records, daily sales reports, and follow-ups
• Assist in order processing, billing, and dispatch coordination
• Track customer orders and ensure timely delivery
• Follow up with customers for pending payments or requirements
• Manage incoming calls, messages, and enquiries
• Maintain customer data and update CRM/records regularly
• Coordinate with different departments for smooth operations
• Support day-to-day administrative tasks as needed

Qualification & Experience:

• Good communication and customer-handling skills
• Basic computer knowledge (Excel, WhatsApp, Email)
• Polite, soft-spoken, and presentable
• Ability to multitask and coordinate with multiple teams
• Strong follow-up and documentation skills
• Graduate preferred
• Experience in retail, ethnic wear, or customer service will be an advantage
• Fresher with good communication skills may also apply