An International Telecaller is responsible for making outbound calls to potential or existing customers from different countries to promote products or services, provide information, resolve queries, and secure sales or leads. The role requires excellent communication skills, cultural sensitivity, and the ability to handle various time zones.

Key Responsibilities:

• Outbound Calling: Make outbound calls to international clients (US, UK, Middle East, Australia etc) to promote our services, generate leads, and secure sales.
• Client Service: Address client inquiries, resolve complaints, and provide accurate information about the company’s services.
• Sales Target: Achieve daily, weekly, and monthly sales targets and KPI goals.
• Data Management: Maintain accurate records of customer interactions, sales, and leads in the CRM system.
• Follow-Up: Conduct follow-up calls to clients as necessary and build long-term relationships to secure repeat business.
• Service Knowledge: Stay updated with the latest service information and company policies to effectively communicate with customers.
• Feedback Collection: Gather customer feedback and relay it to the relevant departments for continuous improvement.
• Compliance: Ensure compliance with all company policies, industry regulations, and legal requirements related to telemarketing and customer service.
• Communication Skills: Excellent command of English is highly required; basic or conversational English skills will not be entertained."