Service Manager

Equitas Small Finance Ltd


Not disclosed

Work from Office

Full Time

Min. 8 years

Job Details

Job Description

Service & Operations Manager


RoleCategoryParametersParameter Weight %MetroUrbanSURural
Service Delivery OfficerQuantitative ParametersAccount Activation of HV Accounts (Branch mapped book) - Primary @ 1% MoM7.5%NANANANA
Service Delivery OfficerQuantitative ParametersDC Activation of HV Accounts (Branch mapped Book)  - 1% inc MoM 7.5%NANANANA
Service Delivery OfficerQuantitative ParametersMapped Book: 3% MoM TRV Growth of Mapped Book25%NANANANA
Service Delivery OfficerCustomer EngagementWelcome calling and reference for family accounts10%NANANANA
Service Delivery OfficerQuantitative ParametersMoM 12 RDs (From all customers of the branch)7.5%NANANANA
Service Delivery OfficerQuantitative ParametersMoM 5 SIP's (From all customers of the branch)7.5%NANANANA
Service Delivery OfficerPortfolio ManagementBranch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)10.0%NANANANA
Service Delivery OfficerPortfolio ManagementBranch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking10%NANANANA
Service Delivery OfficerPortfolio ManagementUpward Migration of Wings Customers ( 50 Customers in a year)7.5%NANANANA
Service Delivery OfficerBranch OperationsLobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management  - Nil customer escalations7.5%NANANANA


Job role

Work location

Branch Banking>North>Punjab>HR & PB>Punjab>Punjab>Punjab>15006>Jalandhar


Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 8 years

About company


Equitas Small Finance Ltd

Job posted by Equitas Small Finance Ltd

This job has expired

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