Telecaller

1. Lead Generation & Outreach

• Make outbound calls to prospective customers and explain products/services clearly.
• Generate qualified leads and maintain a healthy pipeline for the sales team.
• Follow calling scripts and pitching guidelines to ensure consistent communication.

2. Customer Handling & Query Resolution

• Answer inbound calls and provide accurate information to customers.
• Handle queries, complaints, and objections with professionalism and patience.
• Route complex queries to the appropriate internal team for resolution.

3. Follow-up & Conversion

• Maintain regular follow-up with interested prospects.
• Track warm leads and convert inquiries into appointments, visits, or closures (as applicable).
• Ensure timely follow-ups to reduce drop-offs and improve conversion rates.

4. Data Management & Reporting

• Maintain updated records of calls, follow-ups, and customer interactions in Excel, CRM, or internal systems.
• Prepare daily/weekly call reports and share with the manager.
• Ensure data accuracy, confidentiality, and compliance at all times.

5. Communication & Coordination

• Coordinate with the sales/operations team for scheduling meetings or site visits.
• Work closely with the marketing or recruitment teams to understand ongoing campaigns and requirements.
• Share market pulse, customer feedback, and insights with the team for strategy improvement.

6. Professional Conduct

• Ensure polite and professional communication at all times.
• Meet daily, weekly, and monthly calling targets.
• Continuously improve product knowledge and communication skills.