Unisex Hair Dresser

Role Clarity Document: Unisex Hair Dresser & Beautician

Position Title: Unisex Hair Dresser & Beautician

Department: Operations

Reporting To: Salon Manager

Role DefinitionA Unisex Hair Dresser & Beautician is responsible for delivering high-quality hair and beauty services to both male and female clients. This includes cutting, coloring, styling, skin treatments, facials, waxing, threading, and more. The role demands professionalism, technical expertise, a deep understanding of client needs, and a commitment to hygiene, service excellence, and the Solasta brand experience.

Importance of Role Clarity·

        Defined Objectives

·        Optimized Individual and Team Performance

·        Brand Consistency and Client Satisfaction

·        Role Ownership and Accountability

·        Streamlined Communication

·        Career Growth and Development

·        Performance Evaluation and Feedback

·        Alignment with Solasta’s Service Philosophy

Key Responsibilities·        

1. Salon Service Delivery

·        - Provide professional haircuts, styling, coloring, and chemical treatments for all genders.

·        - Perform skincare treatments, facials, clean-ups, waxing, threading, and basic makeup.

·        - Ensure personalized consultation to understand client expectations.

·        - Maintain excellent hygiene and follow SOPs for each service.

·        - Use salon tools and products efficiently, safely, and as per training.

·        2. Client Relationship Management

·        - Greet clients warmly and maintain a friendly demeanor throughout their visit.

·        - Offer personalized service with attention to client preferences and sensitivities.

·        - Address concerns, seek feedback, and aim for maximum client satisfaction.

·        - Build long-term rapport to encourage repeat visits and client loyalty.

·        3. Sales & Upselling

·        - Recommend services and retail products based on client needs.

·        - Upsell treatments and promote service packages and salon promotions.

·        - Maintain knowledge of all ongoing offers and actively promote them.

·        4. Inventory & Equipment Maintenance

·        - Ensure workstation cleanliness and tool sterilization after every service.

·        - Use products mindfully and report low stock to the salon manager.

·        - Handle equipment and products with care to reduce breakage or wastage.

·        5. Teamwork & Collaboration

·        - Coordinate with other staff (stylists, receptionists, beauticians) for smooth operations.

·        - Assist and mentor junior staff as needed.

·        - Communicate effectively and respectfully within the team.

·        6. Reporting & Administration

·        - Maintain accurate daily service logs and client notes when required.

·        - Report punctuality, leave, client complaints, or technical issues to the manager.

·        - Assist with appointment scheduling and front desk coordination when needed.

Tasks & Activities·        

• Haircuts, styling, coloring, straightening, curling, etc.
•  Facials, threading, waxing, pedicure, manicure, and cleanup services.
• Personal consultations and client grooming advice.
• Cleaning and organizing the workstation pre- and post-service.
• Suggesting products and aftercare regimens to clients.
• Attending training programs or workshops.

Reporting Structure·

        Reports To: Salon Manager or Assistant Manager

·        Coordinates With: Receptionist, fellow stylists, beauticians, and support staff

·        Escalates To: Salon Manager for complaints, service issues, or product needs

Key Metrics (KRAs)·   

Client feedback and satisfaction ratings

·        Number of services delivered and upselling ratio

·        Repeat client rate and retention

·        Adherence to hygiene and grooming protocols

·        Punctuality and attendance

·        Team cooperation and communication

·        Product usage efficiency and wastage control

Development Plan·        

Attend regular training on new hair and beauty trends

·        Enhance technical skills in advanced treatments

·        Build product knowledge and upselling confidence

·        Improve consultation and communication skills

·        Track performance goals and review quarterly

Competency Attributes· 

       Technical Proficiency: Haircutting, coloring, styling, and chemical treatments; facials, skin analysis, waxing, threading, and cleanups

·        Customer Service: Friendly, empathetic, and client-focused behavior

·         Hygiene Standards: Maintains personal and salon hygiene as per brand standards

·        Communication: Clear and courteous interaction with clients and team

·        Time Management: Completes services efficiently without compromising quality

·        Team Spirit: Supports colleagues and contributes to a positive work environment

·        Professionalism: Well-groomed, punctual, and committed to Solasta’s brand values

·        Sales Orientation: Proactively recommends services and retail products