International BPO Executive

Job Title: Customer Support Executive – International Voice & Chat (Blended Process)

Job Summary:

We are seeking enthusiastic and customer-focused professionals to join our International Customer Support team. The role involves handling customer queries through voice calls and chat support, ensuring exceptional service delivery and satisfaction.

Key Responsibilities:

• Handle incoming and outgoing calls to assist international customers with queries, issues, and service requests.
• Provide real-time support via live chat for product information, troubleshooting, and service updates.
• Maintain a professional and empathetic tone while resolving customer concerns.
• Achieve performance targets including response time, quality, and customer satisfaction scores.
• Document all interactions accurately in the CRM system.
• Escalate unresolved issues to the concerned department as per process guidelines.
• Ensure compliance with company policies, data security, and follow standard operating procedures (SOPs).

Required Skills & Competencies:

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a customer-first attitude.
• Ability to handle high-pressure situations and multitask in a blended environment.
• Basic computer knowledge and typing speed of at least 30–35 WPM.
• Problem-solving mindset and ability to work in a team.

Qualifications:

• HSC / Graduate in any field.
• Minimum 0–2 years of experience in international voice or chat process preferred (freshers can apply).

Work Requirements:

• Comfortable with rotational shifts and week-offs.
• Willing to work in a hybrid/on-site model as per business requirement.
• Ability to adapt to a fast-paced customer support environment.