Customer Service Manager

Ernst & Young LLP ( EY India )


Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Associate - Resource Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity

  • The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
  • Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
  • Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.

Your key responsibilities

  • Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
  • Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
  • Mailbox Support and Maintenance and demonstrates attention to detail
  • Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
  • Mentor and provide on the job training for new associates.
  • Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
  • Effective resource scheduling, maintenance, and updates
  • Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
  • Basic Dashboard and reporting activities

Skills and attributes for success

  • Flexible with working hours
  • High energy level, confident and assertive
  • Good verbal and written communication skills.
  • Excellent teaming and interpersonal skills.
  • Prioritization and Co-Ordination Skills
  • Positive attitude and ability to excel under tight timelines.
  • Good analytical skills.
  • Excellent implementation skills.

To qualify for the role, you must have Education:

  • Graduate in related discipline

Experience :

  • Prior work experience in same or related domain, 0 to 4 years
  • Experience in multiple systems and applications
  • Prior work experience in a large professional services or financial services company
  • Experience working with clients from different countries (Desirable)
  • Experience working in a business where the primary spoken language is English

Ideally, you’ll also have

  • Demonstrate proficiency and experience in MS Office Suite especially in Excel
  • Excellent written and oral communication skills in English language
  • Strong presentational skills: ability to clearly communicate complex messages to a variety of audiences

What we look for Someone who can Manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. Observant with an eye for detail and Ability to make sound decisions fast. The ability to simplify complex analytical issues and communicate them to a variety of audiences, to work and team effectively with clients and other management personnel and possess high standard of integrity

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job role

Work location

Kochi, KL, IN, 682030


Admin / Back Office / Computer Operator

Role / Category

Admin Management

Employment type

Full Time


Day Shift

Job requirements


Any experience

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Ernst & Young LLP ( EY India )

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