Telecalling Assistant

DiagnoEasy Healthtech

Work from home

₹10,000 - ₹11,000 monthly

Fixed

10000 - ₹11000

Earning Potential

11,000

Full Time

Freshers only

Basic English

Job Details

Interview Details

Job highlights

137 applicants

Benefits include: Mobile Allowance

Job Description

Job Title: Customer Success Manager

Company: Diagnoeasy

Location: Remote/Work from Home


PLEASE READ THE JOB DESCRIPTION BEFORE APPLYING


About Us:

Diagnoeasy is a DPIIT recognised, leading provider of home healthcare services, dedicated to delivering quick, safe, and trusted medical care directly to patients' homes. We specialize in providing comprehensive healthcare solutions tailored to meet the individual needs of our patients.


Job Description:

We are seeking a dynamic and empathetic Customer Success Manager to join our team at Diagnoeasy. The Customer Success Manager will play a vital role in ensuring the satisfaction and well-being of our customers by providing exceptional service and support.

Key Responsibilities:

  • Attend calls from customers between 7 am to 10 am and 5 pm to 10 pm, understand their requirements, and assist them with bookings for various services including doctors at home, medical services at home, ambulance, wheelchair, hearse van, etc.
  • Provide detailed information about our services, including pricing, availability, and booking procedures.
  • Connect with old patients on a periodic basis to inquire about their recovery progress and document their feedback as per the company's standard operating procedures.
  • Compile recovery reports and share them periodically with our team of doctors for review and analysis.
  • Ensure timely resolution of customer queries and concerns, maintaining a high level of customer satisfaction.
  • Collaborate with other departments, including operations and logistics, to ensure smooth service delivery and customer experience.
  • Maintain accurate records of customer interactions and transactions using our CRM software.
  • Participate in ongoing training sessions to enhance knowledge of our services and procedures.
  • Identify opportunities to grow the customer base and build positive relationships with new clients.
  • Invoice generation and sending it to the customers over WhatsApp or email. 
  • Expanding the customer base by upselling and cross-selling other business verticals
  • Resolving customer complaints quickly and efficiently.

Requirements:

  • Excellent communication skills, both verbal and written, with a strong emphasis on empathy and active listening.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Intermediate knowledge of Microsoft applications, including Word, Excel, and Outlook.
  • Candidates with a background in healthcare management or customer service will be preferred.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
  • Strong attention to detail and problem-solving skills.
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Job role

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

Education

Graduate

Skills

MS Excel, Cold Calling, Decision making, Customer support, Cross selling, Patient management, Empathy, Communication, Medical case management, Flexible approach

English level

Basic English

Regional language

Fluent in speaking Bengali, Hindi

Age limit

18 - 26 years

Gender

Male

Interview details

Interview mode

Online/Telephonic

About company

Name

DiagnoEasy Healthtech

Address

DiagnoEasy | Health Care Service & General Physician at Home in Kolkata | Doctor Home Visit & Best Ambulance Services Kolkata, Jodhpur Park, Kolkata, West Bengal, India

Job posted by DiagnoEasy Healthtech

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