Waiter / Steward

A restaurant steward or waiter's core responsibility is to ensure a positive dining experience for guests. This includes welcoming guests, taking orders, serving food and drinks, and maintaining a clean and organized dining area. They also handle tasks like setting tables, clearing dishes, and assisting with other service-related duties. 

Detailed Responsibilities:

Customer Service & Interaction:

• Greeting and Seating: Welcoming guests, guiding them to their tables, and providing menus. 
• Order Taking: Accurately taking food and drink orders, often using point-of-sale (POS) systems. 
• Serving Food & Drinks: Delivering orders to tables, ensuring proper presentation and handling any special requests. 
• Providing Information: Answering questions about the menu, specials, and restaurant services. 
• Addressing Complaints: Handling customer concerns and escalating issues to management when necessary. 
• Maintaining Guest Satisfaction: Ensuring guests have a pleasant and enjoyable dining experience. 

Food & Beverage Service:

• Setting Tables: Preparing tables with appropriate linens, cutlery, glassware, and condiments. 
• Clearing Tables: Removing used dishes, glasses, and silverware promptly and efficiently. 
• Assisting Servers: Helping servers with tasks like refilling drinks, delivering food, and stocking service stations. 
• Maintaining Cleanliness: Ensuring the dining area, including tables, floors, and restrooms, are clean and presentable. 
• Dishwashing: Cleaning dishes, glassware, and silverware using appropriate methods. 
• Stocking: Ensuring service stations are adequately stocked with necessary supplies. 

Other Duties:

• Opening/Closing Tasks: Assisting with the opening and closing procedures of the restaurant. 
• Hygiene & Safety: Adhering to all food safety and sanitation guidelines. 
• Teamwork: Collaborating with other staff members to ensure smooth and efficient service. 
• Problem-Solving: Addressing any issues that arise during service and finding appropriate solutions. 
• Flexibility: Being able to work in a fast-paced environment and adapt to changing situations.