Main Purpose of Role: • To select and assess each call and follow procedure to enable a successful conclusion by calling a contact, key holder or when deemed necessary the emergency services and to provide support to the service user whilst assistance arrives. • To handle a call in an effective and efficient manner. • To ensure that the Company’s key operational performance targets are exceeded. • To respond to calls received from service users to ensure that they provide reassurance, comfort and assistance in a calm and friendly manner irrespective of ethnic origin, gender, disability, sexuality or circumstances. • To adhere to the companies safeguarding policy. • To adhere to GDPR. • To maintain the Response Centre database to a high standard of accuracy, ensuring confidentiality of the data at all times. • To assist with reprogramming and oversee monthly test calls are completed. • To handle calls for Disaster Recovery customers. • To make outbound reassurance calls from a variety of customers ensuring their wellbeing. Principal tasks and responsibilities: • To be competent in the use of the alarm system on a shift basis as set out by the Response Operations Manager. • To follow the Business Continuity plan. • To answer all types of calls generated by service users or their contacts swiftly, assess the situation and deal with accordingly meeting the service level agreement. • To act as an effective link between the service user and any other contacts in case of emergency. • To take calls and operate all procedures in accordance with Customers. • To identify on selection of any call, which procedure will be required to deal with any situation quickly and efficiently. • To pass details to any of the emergency services fully and clearly to ensure that clients get any help they need as quickly as possible. • To carry out outbound calls as and when required, to vulnerable clients and provide reassurance. • To report to the management team any malfunction on Response Centre equipment. • To input new service user details and amend information as and when new details are received. • To amend data taken over the telephone to a high standard of accuracy. • To deal with calls made to the out of hours repairs desk, passing on repairs to the nominated contractor. • To attend staff meetings as and when required. • To deal with any data inputting from outside agencies / customers. • To deal with any tasks assigned by the Response Duty Managers including reprogramming and new business etc. • To achieve the required quality standard on calls in line with TSA standards. Knowledge, Skills and Experience: • Confident IT user • Strong keyboard / data entry skills • Excellent telephone manner • Ability to work calmly and accurately under pressure

More about this BPO Telecaller job

Gruppent Solutions is aggressively hiring for the job profile of BPO Telecaller at Kolkata in Salt Lake City Sector 5 locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from ROTATIONAL SHIFT and will have 7 working days i.e., Monday to Sunday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kolkata at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 05-Feb-2022. For more details, download apna app and find Full Time jobs in Kolkata. Through apna, you can find jobs in 74 cities across India. Join NOW!