Telecalling Manager

THE DIGITAL EXPOSURE
₹8,000 - ₹12,000 per month
15 openings
Work from Home
Full-time
1651 people interested in this job
Posted on : 20-Jul-2021
Expires on : 06-Aug-2021
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
Fresher
Gender
Female Only
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
Fresher
Gender
Female Only
Working days
Monday to Saturday
Timings
9.00 am to 6.00pm
Job Description
Responsibilities of the candidates include: • Manage a team of individuals working on telesales/customer support • Resolve customer complaints brought to your attention • Create policies and procedures • Plan the training and standardization of service delivery • Manage inbound and outbound customer calls in a timely manner • Identify customers’ needs and wants, clarifying information whenever possible • Conduct quality assurance surveys with customers and provide feedback to the team • Gain comprehensive product knowledge to enhance customer support • Maintain a pleasant working environment for your team
Address
EC Block, Sector 1, Bidhannagar, Kolkata, West Bengal, India, Salt Lake, Kolkata, West Bengal - 700080

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