Responsibilities: Team Management II Performance Improvement II Customer Satisfaction • Lead a team of telecalling/customer service agents and executives • Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results • Resolve customer complaints and follow-up to check if an action has been taken • Identify customers’ needs and wants, clarifying information whenever possible • Gain comprehensive product knowledge to enhance team performance • Create a supportive environment for the team to excel in

More about this Telecalling Team Leader job

Smart Call Center Solutions is aggressively hiring for the job profile of Telecalling Team Leader at Kolkata in Park Street locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,500 INR and can go up to 45,500 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Male candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kolkata at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 24-Aug-2022. For more details, download apna app and find Night Shift jobs in Kolkata. Through apna, you can find jobs in 74 cities across India. Join NOW!