Customer Care Executive

The Customer & Vendor Support Executive is responsible for handling inbound calls from customers and vendors, resolving their queries, updating information in the CRM, and ensuring smooth communication for timely issue resolution.

• Key Responsibilities:Handle inbound calls and messages from customers and vendors.
• Understand issues and provide quick, accurate, and professional resolutions.
• Update and tag all queries, calls, and case details in the CRM system.
• Track and follow up on pending cases to ensure timely closure.
• Maintain daily reports of queries, resolutions, and escalations.
• Follow company processes while maintaining quality and TAT (Turnaround Time).
• Required Skills:Strong communication skills ( Hindi).
• Good problem-solving and active listening abilities.
• Basic computer knowledge and CRM handling experience.
• Ability to stay calm and professional during customer interactions.