Customer Care Executive

Niftel Communications Private Limited

Butler Colony, Lucknow

₹13,000 - ₹15,000 monthly

Fixed

13000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

31 applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Job Title: Customer Support Executive - Chat Process

Location: Lucknow, India

Salary: Up to ₹15 Take Home

Experience: 0 to 3 years

Company: Niftel Communication


Job Summary:

Niftel Communication is looking for dynamic, customer-focused individuals to join our growing team in Lucknow as Customer Support Executives for our Chat Process. The role is suited for individuals with 0 to 3 years of experience in customer support, who have a passion for resolving customer queries in a timely and effective manner.


Key Responsibilities:

  • Handle customer inquiries via chat in a professional and courteous manner.
  • Provide accurate, valid, and complete information to customers.
  • Troubleshoot issues and resolve customer complaints.
  • Maintain customer interaction records and follow up to ensure resolution.
  • Collaborate with team members and other departments to provide seamless customer support.
  • Meet or exceed KPIs related to customer satisfaction, response time, and resolution time.
  • Stay updated on product and service knowledge to provide accurate assistance.


Required Skills & Qualifications:

  • 0 to 3 years of experience in a customer support role (chat process experience preferred).
  • Excellent written communication skills in English.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Proficiency in basic computer applications and typing.
  • Customer-oriented attitude with a focus on providing excellent service.

Preferred Skills:

  • Prior experience in handling chat support.
  • Knowledge of CRM software.

Benefits:

  • Competitive salary up to ₹15 Take Home based on experience.
  • Performance-based incentives.
  • Professional growth and training opportunities.
  • Flexible working hours.
  • Health and wellness benefits.

Job role

Work location

Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

10th or Below 10th

Past role/category experience

Customer Support - Non Voice / Chat, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended

Skills

Good Communication Skills

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 28 years

Gender

Any gender

About company

Name

Niftel Communications Private Limited

Address

Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow

Job posted by Niftel Communications Private Limited

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