Customer Support- Chat Process

Niftel Communications Private Limited

Butler Colony, Lucknow

₹14,000 - ₹15,500 monthly

Fixed

14000 - ₹15500

Earning Potential

15,500

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

200+ applicants

Benefits include: PF, Laptop

Job Description

Responsibilities:

  • Manage a large volume of inbound emails, and chats with knowledge and efficiency
  • Identify and address customer needs, with a goal of total satisfaction
  • Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
  • Meet customer-service department sales targets, generating leads when opportunities arise
  • Follow company guidelines and procedures for communications with minimal supervision
  • Recommend improvements to company processes for efficiency


Responsibilities

  • 12th Pass Qualification
  • Build expert, dynamic knowledge of the company’s products and services
  • Conduct research with available resources to satisfy customer inquiries
  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
  • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

Job role

Work location

Jopling Road, Jankipuram, Butler Colony, Lucknow, Uttar Pradesh, India

Department

Customer Support

Role / Category

Customer Support - Non Voice / Chat

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - Non Voice / Chat, Customer Success, Customer Support - Non Voice, Customer Support - Service Delivery

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Niftel Communications Private Limited

Address

Jopling Road, Jankipuram, Butler Colony, Lucknow, Uttar Pradesh, India

Job posted by Niftel Communications Private Limited

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