Responsibilities:

• Manage a large volume of inbound emails, and chats with knowledge and efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
• Meet customer-service department sales targets, generating leads when opportunities arise
• Follow company guidelines and procedures for communications with minimal supervision
• Recommend improvements to company processes for efficiency

Responsibilities

• 12th Pass Qualification
• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties