Customer Support- Chat Process
Niftel Communications Private Limited
Customer Support- Chat Process
Niftel Communications Private Limited
Butler Colony, Lucknow
₹14,000 - ₹15,500 monthly
Fixed
₹14000 - ₹15500
Earning Potential
₹15,500
Job Details
Interview Details
Job highlights
200+ applicants
Benefits include: PF, Laptop
Job Description
Responsibilities:
- Manage a large volume of inbound emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Responsibilities
- 12th Pass Qualification
- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
Job role
Work location
Jopling Road, Jankipuram, Butler Colony, Lucknow, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Support - Non Voice / Chat, Customer Success, Customer Support - Non Voice, Customer Support - Service Delivery
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Niftel Communications Private Limited
Address
Jopling Road, Jankipuram, Butler Colony, Lucknow, Uttar Pradesh, India
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