Counsellors listen to, empathise with, encourage and help to empower individuals. The nature of problems encountered varies according to the setting and could include, for example, depression, anxiety, the need to manage harmful emotions and behaviours, or difficulties with coping with traumatic experience and events. Counsellors may work with clients with mild to moderate mental health problems or drug-related problems, or with people who need support because of genetic disorders or diseases such as cancer.

Counsellors do not advise their clients, but seek to help them to understand themselves better and find their own ways to cope or to resolve problems. Referral and liaison with other agencies is a feature of the work.

Counselling typically involves a series of formal sessions at a regular time and place, where the counsellor and the client can talk about the client's issues and feelings.

Typical responsibilities include:

• Providing counselling face to face, over the telephone, or online
• Working with individuals, families or groups
• Keeping confidential records
• Building a relationship of trust and respect with clients
• Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way