Housekeeping Staff

Housekeeping Associate (Male/Female)

Department: Housekeeping

Location: Hotel Pinaka Inn, Vijayant Khand, Gomti Nagar, Lucknow

Reports to: Housekeeping Supervisor/Executive

Employment Type: Full-time (6-day week; rotational shifts)

Shifts (example roster): 07:00–15:00 / 11:00–19:00 / 15:00–23:00 (as per occupancy & roster)

Role PurposeEnsure guest rooms, bathrooms, public areas, and toilets are cleaned, sanitized, well-maintained, and presented to brand standards—delivering a safe, comfortable, and pleasant experience for every guest.

• Key Responsibilities
• Guest Rooms & Bathrooms
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• Make beds, dust, sweep/mop/vacuum, wipe surfaces, clean mirrors/windows.
• Deep clean and sanitize bathrooms, fittings, and toilets; restock amenities & towels.
• Check lights, AC, TV, remote, kettle, and report maintenance issues immediately.
• Replace linen as per standard; segregate soiled linen and send to laundry.
• Arrange room setup as per room type; ensure zero leftover personal items.
• Public Areas
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• Clean and sanitize corridors, staircases, elevators, lobby, banquet pre-function, back-of-house areas, and public toilets on schedule.
• Maintain floor shine and glass cleanliness; manage dustbins and waste segregation.
• Operational Discipline
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• Update room status in PMS (Asiatech)—Vacant/Occupied/Dirty/Clean/Inspect—promptly after each task and coordinate room releases with Front Office.
• Follow cleaning checklists, chemical usage & dilution standards, and color-coded cloth/mop policy.
• Handle Lost & Found properly: tag, log, and hand over to Front Office.
• Maintain housekeeping trolley: stocked, clean, and parked safely.
• Monitor and record consumption of linen, guest supplies, and cleaning agents; prevent wastage.
• Support turn-down service and quick room turnarounds during peak hours.
• Adhere to Hygiene, Safety, and PPE guidelines; report accidents/near-miss immediately.
• Guest Interaction
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• Greet guests courteously; respond to requests (extra towels, pillows, amenities) promptly.
• Respect guest privacy and security (knock-announce—“Housekeeping”—enter only with permission).
• Standards & KPIsRoom readiness TAT: Vacant clean ≤ 30–35 mins; Departure ≤ 40 mins (typical targets).
• Public area checks: Hourly for high-traffic zones, every 2–3 hours for others.
• Quality: Internal room audit score ≥ 90%; zero safety violations.
• Complaints: ≤ 1% of stays; all issues closed within 24 hours.
• Inventory variance: ≤ 2% on monthly counts (linen & amenities).
• Eligibility & Skills10th/12th pass preferred; hotel housekeeping experience is an advantage (freshers welcome with training).
• Basic understanding of cleaning tools, chemicals, and safety practices.
• Physically fit; able to stand/walk for long periods and lift up to ~15 kg safely.
• Simple English/Hindi communication; courteous and disciplined.
• Integrity, attention to detail, and teamwork.
• Work ConditionsUniform & grooming as per hotel policy; mandatory PPE (gloves, mask when needed).
• Police verification and basic medical fitness may be required.
• Overtime/rostered off as per workload and policy.