Customer Relationship Manager

Key Responsibilities:

• Build and maintain strong relationships with customers to ensure high satisfaction.

• Handle customer queries, issues, and escalations professionally and promptly.

• Coordinate with internal teams to ensure smooth service delivery and timely resolutions.

• Maintain customer records, prepare reports, and track follow-ups.

• Conduct regular check-ins with clients to understand needs and identify improvement areas.

• Support sales/operations team in client communication and retention activities.

• Ensure a positive customer experience at every touchpoint.

Skills & Requirements:

• Excellent communication skills — English fluency is mandatory.

• Strong interpersonal and customer-handling abilities.

• Good problem-solving skills and a positive attitude.

• Proficiency in MS Office (Excel, Word, Email).

• Ability to multitask and work in a fast-paced environment.

• Professional, confident, and customer-focused personality.

Education: Graduate (preferred)