We are looking for a proactive and detail-oriented Back Office Executive to manage order processing, customer coordination, and administrative support.

Key Responsibilities:

• Resolve all delivery-related issues and proactively prevent RTOs.
• Confirm COD orders via phone and address any customer concerns before dispatch.
• Process daily orders using the Shipway order panel, including discreet shipping adjustments.
• Maintain and update the daily sales record in the specified format.
• Track, follow up, and convert sales inquiries and failed orders.
• Verify and report courier/vendor bills, resolving discrepancies or disputes.
• Handle customer queries and direct them to appropriate channels.
• Collect feedback and reviews from customers.