Job Purpose:

To ensure smooth and efficient handling of passengers at various stages of their airport journey, including check-in, boarding, arrivals, and customer service, while complying with safety, security, and operational protocols.

Key Responsibilities:

1. Passenger Assistance:

·        Assist passengers with check-in and arrivals.

·        Provide special assistance to elderly, differently-abled, and unaccompanied minors.

·        Guide passengers to appropriate counters, gates, or services.

2. Customer Service:

·        Respond to passenger queries in a polite and professional manner.

·        Resolve complaints or escalate issues to the appropriate supervisor.

·        Ensure high-quality service delivery to enhance passenger satisfaction.

3. Operational Support:

·        Maintain clear and timely communication via radio or phone with team leads.

·        Assist in managing queues and ensuring orderly passenger flow.

4. Emergency Response:

·        Support in emergency situations (medical, operational, or safety-related).

·        Follow protocols and assist in evacuation or passenger management as needed.