Job Responsibilities:

· Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions

· Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement

· Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.

· Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.

· Maintain accurate records of customer interactions and transactions in the CRM system.

· Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.

· Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.

· Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.

· Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Qualifications:

· High school diploma or equivalent; a degree in a relevant field is a plus.

· Proven work experience in customer service for minimum 1 year (online pharmacy preferred).

· Proficient in using customer relationship management (CRM) software and other relevant tools.

· Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.