We are furniture e-commerce brand which is currently seeking an individual with the following qualities.

Customer Communication:

• Handle inbound and outbound calls, emails, and messages from customers regarding order inquiries, delivery status, and other logistics-related issues.
• Provide courteous and prompt assistance to resolve customer queries, concerns, and complaints.
• Ensure a high level of customer satisfaction through clear communication and effective problem-solving.

Logistics Coordination:

• Coordinate with internal teams, such as warehouse and shipping departments, to ensure timely order processing, fulfillment, and delivery.
• Monitor order statuses, shipment tracking, and delivery schedules to provide accurate information to customers.
• Troubleshoot logistics issues, such as delays or inventory discrepancies, and implement solutions to resolve them promptly

Order Management:

• Process and manage customer orders through the e-commerce platform, including order entry, verification, and fulfillment.
• Update order records, shipping information, and delivery tracking details in the system to maintain accurate and up-to-date records.
• Collaborate with logistics partners and carriers to optimize shipping methods and delivery routes for efficiency and cost-effectiveness.

Flexibility and Experimentation:

• Be open to new tasks and responsibilities that may arise in a dynamic and fast-paced e-commerce environment.
• Participate in experimental projects or initiatives aimed at improving logistics processes, customer service operations, or overall business performance.
• Adapt quickly to changing priorities, requirements, and challenges, and demonstrate a willingness to learn and grow in diverse areas of work.

Data Analysis and Reporting:

• Collect and analyze data related to customer interactions, order fulfillment, and logistics performance.
• Generate reports and insights to identify trends, patterns, and opportunities for optimization or improvement.
• Provide feedback and recommendations based on data analysis to enhance operational efficiency and customer satisfaction.

Continuous Learning and Development:

• Stay informed about industry trends, best practices, and emerging technologies in e-commerce logistics and customer service.
• Seek opportunities for training, skill development, and professional growth to expand knowledge and expertise in relevant areas.
• Actively participate in team meetings, workshops, and training sessions to share insights, collaborate with colleagues, and contribute to organizational success.