Franchise Service Head

Motomate Info Ventures

Kandivali West, Mumbai/Bombay

₹35,000 - ₹55,000 monthly*

Fixed

35000 - ₹40000

Average Incentives*

15,000

Earning Potential

55,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 3 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

117 applicants

Benefits include: Mobile Allowance, Internet Allowance, Laptop

Job Description

Job Title:

Salary: ₹4.8 LPA (Yearly 4.8 Lakhs) CTC + Incentives


Location:Experience Required:About Bikedost:

Bikedost is a leading name in the bike service industry creating Bike Service Franchisees Pan India and dedicated to providing top-notch services to our customers and supporting our franchise partners to achieve outstanding success and profitability. We are seeking a dynamic and passionate Franchise Service Head to join our team and drive our mission forward.


Job Description:

Overview:Key Responsibilities:


Franchise Profitability and Success:

  • Develop and implement strategies to maximize franchise profitability, through a combination of Online and Offline Marketing Strategies. Having a continuous engagement with Franchise Partners in terms of Constant Marketing.
  • Monitor franchise performance and provide actionable insights to ensure success.
  • Conduct regular reviews and assessments of franchise operations, identifying areas for improvement.
  • Push Bikedost Branded Products at all Franchisees stores and ensuring 100% Engagement from the Franchisees in this Regards.
  • Running RnR quarterly programs to ensure multiple layers of Successes


Team Leadership and Management:

  • Lead a team of Relationship Managers, ensuring they maintain strong, productive relationships with franchise partners and going through effective reviews. Ensuring world class Relationships maintained with Partners, partners with effective engagements.
  • Supervise the HR team to ensure timely and efficient hiring processes, meeting the staffing needs of franchises.
  • Oversee the Data Analysis team to gather, interpret, and act on customer service data, enhancing service delivery at franchise stores, ensuring Online marketing campaigns conduction with Data team and engaging with Franchisees for the Same.
  • Manage the Parts Manager to guarantee the accurate and timely fulfillment of parts orders, ensuring seamless operations at franchise locations.
  • Manage the Training Head to ensure timely creation of Training Calendars and Execution of Calendars. Ensuring Each Team member at all Franchise Stores are fully Trained to give optimum Services to Customers.


Stakeholder Engagement:

  • Act as the primary point of contact for franchise partners, addressing their concerns and providing support.
  • Foster a collaborative environment where feedback from franchise partners is valued and acted upon.


Operational Excellence:

  • Ensure that all franchise operations align with BikeDost's standards and protocols.
  • Implement best practices and continuous improvement initiatives to elevate the quality of service at franchise stores.


Incentives and Growth:

  • Identify and execute opportunities for franchise growth and expansion.
  • Drive incentive programs that motivate franchise partners to exceed their targets and objectives.

Qualifications:

  • Minimum of 3 to 4 years of experience in a similar profile, preferably within the service or franchise industry.
  • Proven track record of driving profitability and operational success.
  • Strong leadership skills with experience managing diverse teams.
  • Excellent communication and relationship-building abilities.
  • Data-driven mindset with the ability to leverage insights for decision-making.
  • Passionate about the bike service industry and committed to taking ownership of the role as if it were their own venture.

Why Join Bikedost?

  • Be part of a dynamic and growing company with a strong market presence.
  • Lead a dedicated team with a shared goal of ensuring franchise success.
  • Attractive compensation package with performance-based incentives.
  • Opportunity to make a significant impact and drive change within the organization.


Bikedost family and lead our franchises to new heights of success!

Job role

Work location

52/518, shivneri mhada colony, link road, mahavir nagar, kandivali west, mumbai 400067 Datta Mandir (Dahanukar Wadi), Mumbai

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

Education

Graduate

Past role/category experience

Marketing Consulting, Customer Support - Operations, Customer Support - Service Delivery, Customer Success, Operations Planning & Control, Marketing

English level

Basic English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

52/518, shivneri mhada colony, link road, mahavir nagar, kandivali west, mumbai 400067

About company

Name

Motomate Info Ventures

Address

52/518, shivneri mhada colony, link road, mahavir nagar, kandivali west, mumbai 400067 Datta Mandir (Dahanukar Wadi), Mumbai

Job posted by Motomate Info Ventures

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