Telesales Executive
Athena Bpo Private Limited
Telesales Executive
Athena Bpo Private Limited
Andheri East, Mumbai/Bombay
₹13,500 - ₹20,000 monthly
Fixed
₹13500 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job highlights
4 applicants
Job Description
Job Title: Telecaller
Location: Powai, Andheri East, Mumbai, Maharashtra
Company: Athena BPO
Salary: 13k- 21k
Working Days: Monday-Saturday
Shift: 9.30am-6.30pm.
Age: 18 to 35
About Us: Athena BPO is a leading Business Process Outsourcing company dedicated to providing top-notch customer support and operational solutions. We pride ourselves on our commitment to excellence and our dynamic work environment.
Position Overview: We are seeking enthusiastic and results-driven Telecallers to join our team in Mumbai. As a Telecaller, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about our services, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Outbound Calls: Make outbound calls to potential customers, conduct surveys, or follow up on leads.
- Inbound Calls: Answer incoming calls, assist customers with inquiries, resolve issues, and provide information about products or services.
- Customer Service: Maintain a high standard of customer service and professionalism during all interactions.
- Database Management: Update and maintain accurate records in the customer database.
- Sales Support: Assist in achieving sales targets by effectively promoting our services and generating leads.
- Feedback Collection: Gather customer feedback and report it to the relevant departments for continuous improvement.
Qualifications:
- Education: High School Diploma or equivalent; Bachelor’s degree is a plus.
- Experience: Previous experience in telecalling, customer service, or sales is preferred but not required.
- Skills: Excellent communication skills (both verbal and written), strong interpersonal skills, and the ability to handle objections professionally.
- Language Proficiency: Good in English; proficiency in Hindi or Marathi is an added advantage.
- Computer Skills: Basic knowledge of MS Office and experience with CRM software is beneficial.
Personal Attributes:
- Customer-Centric: Strong focus on delivering excellent customer service.
- Persuasive: Ability to engage with customers and persuade them effectively.
- Organized: Good organizational skills and attention to detail.
- Team Player: Ability to work well in a team environment.
Benefits:
- Competitive Salary: Attractive salary package based on experience.
- Incentives: Performance-based incentives and bonuses.
- Training: Comprehensive training program to help you excel in your role.
- Career Growth: Opportunities for career advancement within the company.
- Work Environment: Friendly and supportive work culture.
Job role
Work location
Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Inside Sales, Telesales
Skills
Customer service, Lead Generation, Cold Calling, Negotiation skills, Telemarketing, Cross selling, Telesales, Objection handling, Customer relationship, Business development
English level
Basic English
Regional language
Fluent in speaking Hindi
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Athena Bpo Private Limited
Address
Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay
Job posted by Athena Bpo Private Limited
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