Job Title: Telecaller

Location: Powai, Andheri East, Mumbai, Maharashtra

Company: Athena BPO

Salary: 13k- 21k

Working Days: Monday-Saturday

Shift: 9.30am-6.30pm.

Age: 18 to 35

About Us: Athena BPO is a leading Business Process Outsourcing company dedicated to providing top-notch customer support and operational solutions. We pride ourselves on our commitment to excellence and our dynamic work environment.

Position Overview: We are seeking enthusiastic and results-driven Telecallers to join our team in Mumbai. As a Telecaller, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about our services, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Outbound Calls: Make outbound calls to potential customers, conduct surveys, or follow up on leads.
• Inbound Calls: Answer incoming calls, assist customers with inquiries, resolve issues, and provide information about products or services.
• Customer Service: Maintain a high standard of customer service and professionalism during all interactions.
• Database Management: Update and maintain accurate records in the customer database.
• Sales Support: Assist in achieving sales targets by effectively promoting our services and generating leads.
• Feedback Collection: Gather customer feedback and report it to the relevant departments for continuous improvement.

Qualifications:

• Education: High School Diploma or equivalent; Bachelor’s degree is a plus.
• Experience: Previous experience in telecalling, customer service, or sales is preferred but not required.
• Skills: Excellent communication skills (both verbal and written), strong interpersonal skills, and the ability to handle objections professionally.
• Language Proficiency: Good in English; proficiency in Hindi or Marathi is an added advantage.
• Computer Skills: Basic knowledge of MS Office and experience with CRM software is beneficial.

Personal Attributes:

• Customer-Centric: Strong focus on delivering excellent customer service.
• Persuasive: Ability to engage with customers and persuade them effectively.
• Organized: Good organizational skills and attention to detail.
• Team Player: Ability to work well in a team environment.

Benefits:

• Competitive Salary: Attractive salary package based on experience.
• Incentives: Performance-based incentives and bonuses.
• Training: Comprehensive training program to help you excel in your role.
• Career Growth: Opportunities for career advancement within the company.
• Work Environment: Friendly and supportive work culture.