Dispatch Executive

Job Description: Dispatch & Logistics CoordinatorPosition: Dispatch & Logistics CoordinatorLocation: Mumbai

Company: Trisa Enterprise

About the RoleWe are looking for a highly organized and proactive Dispatch & Logistics Coordinator to manage end-to-end dispatch operations across multiple sales channels and logistics platforms. The ideal candidate will ensure timely order processing, coordinate with customers, courier partners, and internal teams, and maintain a seamless dispatch experience.

• Key ResponsibilitiesDispatch ManagementProcess and manage dispatches received from multiple portals, marketplaces, and direct orders.
• Coordinate with warehouse/store personnel to ensure accurate packing and dispatch of orders.
• Generate shipping labels, invoices, E-way bills, and other required dispatch documents.
• Track shipments and ensure timely deliveries.
• Coordination & CommunicationAct as a liaison between customers, courier partners, vendors, and internal teams.
• Coordinate with logistics partners to resolve delivery delays, lost shipments, and dispatch-related issues.
• Ensure smooth communication between sales, accounts, warehouse, and customers for order fulfillment.
• Customer Follow-Up & FeedbackContact customers post-dispatch to confirm receipt of products.
• Collect customer feedback regarding delivery experience and product receipt.
• Resolve dispatch-related customer concerns promptly and professionally.
• Maintain records of customer interactions and feedback.
• Shopify & Online Order ManagementManage and process orders received through Shopify and other online platforms.
• Update order status, tracking details, and customer communication on Shopify.
• Coordinate inventory updates with the relevant team.
• Monitor pending, fulfilled, and returned orders.
• Tracking & ReportingMaintain dispatch records and shipment tracking reports.
• Prepare daily, weekly, and monthly dispatch reports.
• Monitor courier performance and delivery timelines.
• Ensure all dispatch data is accurately updated in ERP/CRM systems.
• Returns & Replacement ManagementHandle return requests, replacement shipments, and reverse logistics.
• Coordinate with customers and courier partners for smooth return processing.
• Maintain records of returns and dispatch discrepancies.
• Required SkillsStrong communication and coordination skills.
• Excellent follow-up and problem-solving abilities.
• Knowledge of Shopify order management.
• Experience with courier portals and logistics platforms.
• Proficiency in MS Excel, Google Sheets, and basic computer operations.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and documentation accuracy.
• Preferred QualificationsGraduate in any discipline.
• 1–3 years of experience in dispatch, logistics, operations, or e-commerce order management.
• Experience handling Shopify, courier aggregators, and marketplace dispatches.
• Familiarity with inventory and order management systems.
• Key Performance Indicators (KPIs)Dispatch accuracy rate.
• On-time dispatch percentage.
• Customer feedback score.
• Order fulfillment turnaround time.
• Return and replacement resolution time.
• Shipment tracking and closure efficiency.

Ideal CandidateA detail-oriented professional who can independently manage dispatch operations, coordinate with multiple stakeholders, ensure smooth order fulfillment, and provide an excellent customer experience from order placement to delivery.